FAQs

Frequently Asked Questions (FAQs)

  1. Do you ship internationally?
    Yes, we ship to customers worldwide!

  2. What are the shipping costs?
    We currently offer free shipping on all orders. This is a limited-time promotion, so take advantage while it lasts!

  3. When will I receive my order?
    Orders typically arrive within 5 to 18 business days, depending on your location.

  4. What payment methods do you accept?
    We accept the following payment options:

    • Visa
    • Mastercard
    • American Express
    • PayPal

  5. What should I do if my items arrive damaged?
    We’re sorry to hear about any damage! Please contact us at sitfitcs@gmail.com within 48 hours of receiving your order. Include your order number and photos of the damaged items, and we’ll assist you with a replacement or refund.

  6. I received the wrong item(s). What now?
    If you received the wrong item(s), contact us at sitfitcs@gmail.com within 48 hours of delivery. Provide your order number and a photo of the incorrect item, and we’ll resolve the issue promptly.

  7. What if I entered the wrong email or shipping address?
    Please double-check your details before placing an order. While Cosmora is not responsible for items sent to incorrect addresses, contact us as soon as possible if you notice a mistake. We’ll do our best to help update your information before your order ships.

  8. What is your return policy?
    We accept returns within 30 days of delivery. To qualify, items must be unused and returned in their original packaging. Unfortunately, we cannot process refunds or exchanges after 30 days.

  9. What is the FizzTop?
    The FizzTop is our signature product—a groundbreaking can lid that keeps your fizzy beverages fresh and bubbly for longer. Whether it’s sparkling water, soda, or homemade fizzy drinks, FizzTop ensures airtight carbonation and lasting flavor.

  10. How do I use the FizzTop?
    Using the FizzTop is simple! Just snap it onto your beverage can after pouring in your sparkling drink. The lid’s seal locks in freshness and carbonation for days. For detailed instructions, refer to the user manual included with your purchase.